Electric Fireplaces Direct Reviews

We bought this for our basement, and I have to say, the heat is better than I expected. It warms the room up quickly, even on colder nights, which was a nice surprise. Delivery went smoothly too. I feel like when something actually does what it promises, it’s only fair to say so. Happy with it so far.

I wasn’t expecting much, but once it was on at night, the flame effect looked surprisingly real. It gives the room such a warm, cozy feel, and I actually found myself just sitting there enjoying the glow. It’s a small thing, but it really makes the space feel more peaceful and comforting

Ordering was easyyy. The fireplace I was looking at had all the details I needed, so I didn’t feel like I had to go digging around for extra info.

Checkout was simple too, no weird steps or anything. The only thing was the confirmation email took a little while to show up, so for a bit I was like, did my order actually go throughhh?

It ended up coming later that day, so all good in the end. Overall, I had a good experience and I’d use them again, I just wish the email updates were a bit faster.

I bought an electric fireplace from Electric Fireplaces Direct about a month ago, and I’ve been using it most evenings since. It heats up our living room quickly, so instead of turning up the heat for the whole house, I can just keep the main area cozy.

I had a quick question before ordering and support basically said, “For a room that size, this one should do the job,” which ended up being right. I was expecting my electric bill to jump, but it really hasn’t, maybe even a little better than last winter. Overall, I’m happy with it, and the website was easy enough to use...

They definitely have plenty of electric fireplaces to browse, so credit where it’s due. There were different sizes and styles, and I did find a few that seemed like they could work for my space, which was nice.

That said, trying to narrow it down was kind of a chore. A lot of the options looked weirdly similar, and the filters didn’t exactly make life easier. It’s not a bad selection at all, just maybe don’t expect the site to help you make a decision anytime soon.

I ordered an electric fireplace and it did show up in good condition, so no real complaints there. The only thing is that shipping took longer than I expected. Anyway... it wasn’t a terrible experience, I just wish it had arrived a little sooner...

The box showed up rough. Corners smashed. Looked like it had a hard trip. But the item inside seemed fine, so that was a relief.

Once it’s installed, the fireplace actually looks nice, so I’ll give it that. But a few of the parts felt cheap and a little junky, which was annoying for the price. It’s working fine so far, but I expected better than this half-baked nonsense

I had to return my fireplace, and while the process did go through, it was slower than I expected. Customer service did get back to me, but not very quickly, which made the whole thing feel a bit avoidable. It was eventually sorted out, but it could’ve been smoother.

We got an electric fireplace from here for our living room, and I wasn’t sure at first, actually, I ended up feeling really good about it. The auto shutoff if it gets too hot and the cool-touch glass make a big difference when you’ve got kids running around. Delivery was smooth too, no problems there.

The remote works fine, actually. No issues so far and it does what I need it to do.

I’m really pleased with this fireplace. It looks great in the room and warms the space up quickly, which has been perfect on colder evenings. Shipping was faster than I expected, and setup was simple with no headaches. Overall, it just makes the room feel cozier and I’m really happy I bought it.

I was able to find the replacement part I needed quickly, which is really all you want in a situation like this. The site was easy to use, and there was no hassle or wasted time. Simple, straightforward, and it got the job done

I bought this fireplace hoping it would be a nice upgrade for the room, and overall it does look good once it’s set up. Shipping went smoothly enough, and everything arrived without any damage, which I appreciated. So far, it works fine and gives the space a cozy feel. That said, for the price, I was expecting it to feel a bit sturdier or more high-end. I don’t regret buying it, but I also wouldn’t say it completely wowed me. It’s decent, just maybe a little pricey for what you get

I was able to find what I needed eventually, so the site does work, but it feels clunky to use. The search could definitely be better. What annoyed me more was how some of the policies seem to have little loopholes that make things less clear than they should be. It’s not a terrible experience, just kind of frustrating.

Tech support did end up helping me, so I’ll give them that. I’m not totally sure if it was the same day or the next day when they got back to me, but it felt a little slow either way. I also had to explain the same issue twice, which was kind of frustrating. It got resolved eventually, just not as smoothly as I expected.

Like I said, I’m happy with everything. No problems at all so far, and like I said, it’s been a smooth experience.

I ordered an electric fireplace from electricfireplacesdirect.com mostly because I really liked how it looked in the pictures, and I was hoping it would have that same clean, modern look in my living room.

When it arrived, it looked pretty much like I expected. The design is nice and doesn’t look cheap, and the flame effect is actually really pleasant, though maybe a bit brighter than I thought it would be. I do wish the instructions had been a little clearer, especially during setup, but I figured it out.
The only small downside was a tiny mark on the trim, but it’s not very noticeable unless you’re really looking for it. Overall, I’m happy with it and it looks really good in the room...

I ordered an electric fireplace from Electric Fireplaces Direct, and the delivery part was totally fine. It came in good shape, was straightforward to set up, and it looks nice in the room. The heat output is decent too, especially if you just want to take the chill off a smaller space. That said, after using it a bit, I’ve found myself not turning it on very often because the fan makes a steady humming sound and every now and then there’s a clicking noise, even on the low setting. It’s not the worst thing ever, but it’s noticeable enough that it gets annoying when the room is otherwise quiet. Kind of disappointing because everything else about it is okay

I had a question about my order and reached out to them. They got back to me faster than I expected, though not like instantly or anything, which was a little annoying at first. But the reply was clear and actually helpful, so I can’t really complain. Overall, solid customer service.